Terms and Policies
THE FOLLOWING TERMS APPLY TO ALL WITH SOME EXCEPTIONS
New Accounts: All initial orders must be purchased by credit card or prepaid. We accept Visa, MasterCard, Discover, and American Express. Net Thirty (30) day terms may be available after the first order to companies with a satisfactory credit rating. After your initial order you may request a credit application for an open account. Please allow 3-5 business days for the processing of your credit application.
Credit Card Orders: Orders being paid for by a credit card will be charged when the order is placed to verify credit card information. If your card declines, we will make reasonable effort to contact you. If we cannot reach you, the order will be cancelled.
Final Sale / Return Policy: You can return your piece for free within 30 days of your product arrival. We will pay shipping for all returns within the 48 contiguous states, and excluding any extra-large prints. An extra large print is considered to be a print that is 60.25 united inches and above (united inches = height + width). All customers returning products from Hawaii or Alaska are responsible for return packaging and shipping costs. Anybody returning an extra-large print is responsible for packaging and shipping costs. All returns will be issued an in-store credit once the product has been received.
Taxes: Consumer/Purchaser is responsible for any State, County, City, or Municipal Consumer Use Tax and import duties. We only collect taxes for orders shipped within the state of Ohio. If you are tax exempt and your order is shipping to Ohio, we must have your tax exempt form on file or taxes will be collected on the order. (Click here for a Multi-state Tax Exempt form.)
Cancelled Orders: Orders may not be cancelled once production of the order has begun. Please view our Order Tracking System to see if the manufacturing process has begun.
Returned Checks: Returned or NSF checks will result in your account being placed on a prepaid or credit card status only. A forty dollar ($40) service charge will be assessed for each returned check.
Refused/Undeliverable Orders: Please do not refuse an order without contacting Customer Service first at 1-800-666-7654. Refused shipments are subject to a 25% restocking fee and freight charges will not be refunded.
Claims: If damage has occurred and you feel that it was due to mishandling by the freight carrier, please contact Customer Service at 1-800-577-5920 to advise us immediately. You must call us within 48 hours of receipt of packages to report a claim. We will then file a claim with the carrier. Please keep all packaging until claim has been settled. Frame USA is absolutely not responsible for damage to any frame larger than 16″ x 20″ that includes glass. Our policy is not to ship frames over this size with glass by Fed Ex or UPS.
Shipping: All orders are shipped via UPS, Fed Ex, USPS, or Truck F.O.B. Cincinnati, OH 45246. All P.O., APO, FPO boxes will be shipped via Priority Mail Insured. Freight charges for Zone 5 which includes, but is not limited to all non-US shipments, P.O., APO, FPO, and Puerto Rico orders will be billed freight at time of shipping. Orders requiring LTL/Truck shipping may be subject to additional freight costs. Additional charges may apply for special services, which include (but not limited to): Call ahead, lift gate, or inside delivery. Please refer to our shipping page on our website for more details on these services. Residential delivery and over sized frames may also be subject to additional freight costs. Frame USA is not responsible for arranging LTL/Truck shipping to Zone 5. Please contact customer service with additional questions.
Back Orders: Back orders of over Fifty dollars ($50) will be shipped upon arrival of materials. Back orders over 30 days old will be cancelled. If you do not want a back order shipped, please notify us. A majority of our orders are shipped complete. No back orders are allowed on closeout frame orders.
Prices: Prices subject to change without notice.
Defective Product: We must be notified of any defect in product within 30 days of receipt of goods. Replacements will ship in 3 full business days. Any defective product will be replaced by a new and identical product or part free of charge. “Closeout” frames and are not included and are sold AS IS.
Rush Order: Order will be shipped within three (3) business days of receipt. Rush orders are subject to a minimum fee of twenty-five dollars ($25) or 20% of the order total whichever is greater. Availability of the rush service is dependent upon current production volume. Rush orders cannot be placed over the internet (with the exception of Economy Frames which is a rush order site). Please call our customer service department for availability and details.
Trademarks: All images sold on artandcanvas.com are officially licensed through the artist or artist representative. All copyrights are owned by the artist. Images cannot be copied or reproduced in any fashion.
Websites: These Terms and Conditions apply to all purchases made by phone, fax, email, or on artandcanvas.com
Related Company: Art & Canvas is owned by Frame USA Inc.