Help/FAQ2020-07-28T20:37:44-04:00

Help / FAQ

When should I expect to receive my order?2020-07-22T15:41:48-04:00

All orders are printed and made to order which can take up to 14 business days to assemble. Then allow 3-5 business days for the item to deliver after shipping.

What carriers do you use to ship your products?2020-07-22T15:42:09-04:00

Our main source of shipping is UPS ground. However under special circumstances and with larger orders, a trucking carrier company may be used. We will always receive three freight estimates with trucking companies, so that we make sure you are receiving the best price available. A few examples of trucking companies that we use are FedEx Freight, UPS Freight, Roadway, Milan, and Pitt Ohio.

What is your return policy?2020-07-22T15:43:38-04:00

You can see our entire return policy here

What does it mean live in the 48 contiguous states?2020-07-22T15:46:21-04:00

The 48 contiguous states are all the US states that are touching one another. Hawaii and Alaska are the two noncontiguous states.

What is considered to be an extra large print?2020-07-22T15:48:20-04:00

An extra large print is any print that is 60.25 united inches or bigger. United inches is figured by adding the height and width together.

Example: If a print is 24 x 36, the united inches would be 60 inches.

What should I do if my package arrives damaged?2020-07-22T15:49:33-04:00

If damage has occurred and you feel that it was due to mishandling by the freight carrier, please contact Customer Service at 1-800-577-5920 to advise us immediately. You must call us within 48 hours of receipt of packages to report a claim. We will then file a claim with the carrier. Please keep all packaging until claim has been settled.

What will happen if my product is damaged?2020-07-22T15:50:50-04:00

We stand 100% by the quality of our products. In the unlikely event that you receive damaged merchandise or are unhappy with the quality of your order, a replacement may be issued at no additional cost. Please report any damaged/defective products within 48 hours of the receipt of your order to request a replacement.

How can I contact customer service?2020-07-22T15:58:12-04:00

Our Contact Page has all the information on how to get in touch with customer service.

When will I receive a tracking number?2020-07-22T16:46:46-04:00

Once your order has been shipped from our warehouse, you will receive an e-mail that has all the tracking information.

What should I do if I receive the wrong product?2020-07-22T16:54:06-04:00

If something about the product you receive is incorrect, please contact Customer Service at 1-800-577-5920 to advise us immediately.

Can I upload my own image to have it framed?2020-07-28T20:20:48-04:00

We do not have an option to upload your own image, but if you visit Design A Frame on our sister company’s website then you can use your own photograph, and custom build your frame.

How is the “print” option delivered?2020-07-29T12:51:04-04:00

If you order a print only then the print will be rolled, and shipped out in a tube.

What size will the mat board be on my framed print?2020-07-29T12:55:36-04:00

All mats will be 2 inches wide, all the way around the image.

What is the difference between an artprint and a poster?2020-07-29T13:01:21-04:00

An artprint is made to order and is printed onto thicker, semi-gloss paper. Posters are in stock items, that are on thinner poster paper.

Can I purchase a non-stretched canvas?2020-07-29T13:02:26-04:00

Unfortunately we are not offering non-stretched canvases at this time.

Where can I find more information on the individual frames?2020-07-30T17:57:38-04:00

You can follow the below links to view the pages about each picture frame series. These links will take you to our sister company’s website (Frame USA)

What kind of paper will the prints be on?2020-07-30T17:58:53-04:00

All prints are giclee printed on 137# offset text semi-gloss photo paper. Giclee printing is a high-quality printing method where prints are made one print at a time.

How are the stretched canvases assembled?2020-07-30T18:00:00-04:00

All canvases are gallery wrapped around sturdy, 1.5-inch wood stretcher bars. The corners are then neatly hand folded and the canvas is secured with staples on the back.

 

How much does shipping cost?2020-09-10T13:26:19-04:00

Shipping is flat rate of $5.95 for all purchases within the 48 contiguous states.

For Alaska and Hawaii, shipping is a flat rate of $14.95.