Help / FAQ

Have wall art print questions? Allow us to help answer your questions quickly through our FAQ’s list below. If you can’t find the answer to your question(s) please don’t hesitate to contact us at [email protected] We will gladly respond to your inquiry during business hours (EST).

Shipping is flat rate of $5.95 for all purchases within the 48 contiguous states.

For Alaska and Hawaii, shipping is a flat rate of $14.95.

All orders are printed and made to order which can take up to 14 business days to assemble. Then allow 3-5 business days for the item to deliver after shipping.

Our main source of shipping is UPS ground. However under special circumstances and with larger orders, a trucking carrier company may be used. We will always receive three freight estimates with trucking companies, so that we make sure you are receiving the best price available. A few examples of trucking companies that we use are FedEx Freight, UPS Freight, Roadway, Milan, and Pitt Ohio.

You can see our entire return policy here

The 48 contiguous states are all the US states that are touching one another. Hawaii and Alaska are the two noncontiguous states.

An extra large print is any print that is 60.25 united inches or bigger. United inches is figured by adding the height and width together.

Example: If a print is 24 x 36, the united inches would be 60 inches.

If damage has occurred and you feel that it was due to mishandling by the freight carrier, please contact Customer Service at 1-800-577-5920 to advise us immediately. You must call us within 48 hours of receipt of packages to report a claim. We will then file a claim with the carrier. Please keep all packaging until claim has been settled.

We stand 100% by the quality of our products. In the unlikely event that you receive damaged merchandise or are unhappy with the quality of your order, a replacement may be issued at no additional cost. Please report any damaged/defective products within 48 hours of the receipt of your order to request a replacement.

Our Contact Page has all the information on how to get in touch with customer service.

Once your order has been shipped from our warehouse, you will receive an e-mail that has all the tracking information.

If something about the product you receive is incorrect, please contact Customer Service at 1-800-577-5920 to advise us immediately.

We do not have an option to upload your own image, but if you visit Design A Frame on our sister company’s website then you can use your own photograph, and custom build your frame.

If you order a print only then the print will be rolled, and shipped out in a tube.

All prints are giclee printed on 137# offset text semi-gloss photo paper. Giclee printing is a high-quality printing method where prints are made one print at a time.

All mats will be 2 inches wide, all the way around the image.

An artprint is made to order and is printed onto thicker, semi-gloss paper. Posters are in stock items, that are on thinner poster paper.

Unfortunately we are not offering non-stretched canvases at this time.

You can follow the below links to view the pages about each picture frame series. These links will take you to our sister company’s website (Frame USA)

All canvases are gallery wrapped around sturdy, 1.5-inch wood stretcher bars. The corners are then neatly hand folded and the canvas is secured with staples on the back.

If damage has occurred and you feel that it was due to mishandling by the freight carrier, please contact Customer Service at 1-800-577-5920 to advise us immediately. You must call us within 48 hours of receipt of packages to report a claim. We will then file a claim with the carrier. Please keep all packaging until claim has been settled.

We stand 100% by the quality of our products. In the unlikely event that you receive damaged merchandise or are unhappy with the quality of your order, a replacement may be issued at no additional cost. Please report any damaged/defective products within 48 hours of the receipt of your order to request a replacement.

If something about the product you receive is incorrect, please contact Customer Service at 1-800-577-5920 to advise us immediately.

Once your order has been shipped from our warehouse, you will receive an e-mail that has all the tracking information.

We do not have an option to upload your own image, but if you visit Design A Frame on our sister company’s website then you can use your own photograph, and custom build your frame.

If you order a print only then the print will be rolled, and shipped out in a tube.

All prints are giclee printed on 137# offset text semi-gloss photo paper. Giclee printing is a high-quality printing method where prints are made one print at a time.

All mats will be 2 inches wide, all the way around the image.

An artprint is made to order and is printed onto thicker, semi-gloss paper. Posters are in stock items, that are on thinner poster paper.

Unfortunately we are not offering non-stretched canvases at this time.

You can follow the below links to view the pages about each picture frame series. These links will take you to our sister company’s website (Frame USA)

All canvases are gallery wrapped around sturdy, 1.5-inch wood stretcher bars. The corners are then neatly hand folded and the canvas is secured with staples on the back.

You can see our entire return policy here

The 48 contiguous states are all the US states that are touching one another. Hawaii and Alaska are the two noncontiguous states.

An extra large print is any print that is 60.25 united inches or bigger. United inches is figured by adding the height and width together.

Example: If a print is 24 x 36, the united inches would be 60 inches.

Shipping is flat rate of $5.95 for all purchases within the 48 contiguous states.

For Alaska and Hawaii, shipping is a flat rate of $14.95.

All orders are printed and made to order which can take up to 14 business days to assemble. Then allow 3-5 business days for the item to deliver after shipping.

Our main source of shipping is UPS ground. However under special circumstances and with larger orders, a trucking carrier company may be used. We will always receive three freight estimates with trucking companies, so that we make sure you are receiving the best price available. A few examples of trucking companies that we use are FedEx Freight, UPS Freight, Roadway, Milan, and Pitt Ohio.

Filter by Artist
Filter by Subject
Filter by Style
Filter by Sizes
Filter by Room
Filter by Shape